REFUND,RETURN AND REPLACEMENT POLICY 

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HOW DO I RETURN AN ITEM PURCHASED ON MY Ginette ?

 Ginette offers its customers an ’Easy return policy, wherein you can raise a return/exchange request of a product within 07 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: In the Support section, through your Profile, enter requisite details- Name registered Phone no., registered Email address, Query Type, Issue Type (wherever asked), add Description (accordingly), and submit.

Or You can email us: Shop@myginette.com
 

I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

Step 1: Contact our Customer Support team via Help Desk within 1 business day of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.

Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.

Step 3: We will pick up the products within 4-5 business days. If the returned products are received inappropriate aforementioned conditions, a refund or replacement as requested will be initiated.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.

 

HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND FOR THE RETURNED PRODUCT?

Please note, My Ginette initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to a My Ginette warehouse.

After the refund has been initiated by My Ginette as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

For payments done through credit/debit cards or net banking, the refund will be processed to the Paytm Wallet or Ac. Transfer from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through My Ginette coupons, which can be used during future purchases.